UPS Competes Globally With Information Technology

Assignment 1: UBS Completes Globally With Information Technology

Case Study: UPS competes globally with information technology

Question 1:

UPS's inputs are package information, customer signature. pickup, delivery and timecard data, data location, billing and customer clearance documentation.UPS process is by transmitting data onto the central network. DIAD is placed by the driver into the UPS truck's vehicle adapter then the package information is then transmitted to the UPS's network for storage and processing in the main computers. The information can be accessed worldwide as a proof of delivery of the package to the customers.

Question 2:

The technologies that they used are Delivery Information Acquisition Device (DIAD) and bar code scanning are the technology used to keep track of the shipment of the packages. UPS also used Order Management System (OMS) to manages global service orders and inventory for critical part fulfilment. UPS’s business strategy is to provide excellence service with lower cost and technology provide efficiency in their service with lower cost. 

Question 3:

UPS business strategy is to provide the best service through lower price offered and time efficient. By using the technologies mentioned, it is guaranteed that the business strategy will be achieved through best service. UPS always improve their service used latest technology like Order Management System (OMS) to provide customer demand.

Question 4:

If UPS is not using technologies in the business, UPS cannot provide service to deliver more than 1.5 million package and document each day. They totally used technology from beginning service until customer received their package. With technology, the customers can  track the delivery process of the packages. Without the usage of the technology, it would be difficult and harder for UPS to track the packages and it would be hard for UPS to be a price leader company and to be trusted and to have customers' loyalty.